Time Tracking Software for Call Centers
Be highly productive with call center tracking software
Yaware.TimeTracker is a monitoring software that can be a useful tool for call centers to track and analyze the time spent by their employees on various activities related to their work.
Сall center monitoring software features
Yaware call center monitoring software includes a variety of features that allow call center managers to monitor and analyze the work of agents, track customer interactions, and optimize the overall performance of the call center. Common features of the call center monitoring software include
More features from Yaware
How to use Yaware TimeTracker for call centers?
Install Yaware call center monitoring software: You need to install the Yaware.TimeTracker software on the computers that your call center employees use. The software is available for Windows, Mac, and Linux operating systems.
Create an account: You can create an account on Yaware TimeTracker by visiting their website and following the sign-up process. You will need to provide your basic information and set up your account.
Set up: You can set up call center tracking software by configuring the parameters that you want to track for your call center employees. These parameters can include the time spent on calls, breaks, idle time, and more.
Assign employees to groups: You can create groups in Yaware.TimeTracker and assign your call center employees to these groups. This will help you to track the time spent by each group separately.
Check out the feedback from our satisfied customers
Yaware.TimeTracker has changed the way we look at workflow. Now the manager knows where the remote employee was, what they did and how much time they spent on it? We see when resources flow in the wrong direction and understand what to do with it
Yaware works for the benefit of honest employees. 95% of employees, who we thought to be responsible, turned out to be so according to Yaware, and the other 5% started following their example. The program helps to control the “couch” office and transparently shows whether remote staff works or not. Yaware also helps us to calculate vacation, sick leaves, and overtime compensation
With Yaware, we got rid of Skype chatting about movies, kids, and news. The manager sees how often an employee interrupts work and resumes it, whether his work cycle is stable. The tracker helped us strengthen the company's weaknesses.
I chose Yaware because of the user-friendly interface. In your personal account everything is visualized clearly and simply. You can find some statistics in just 2 clicks.
We found out that one of employees spent 4 hours a day on personal affairs and another used our unique technology for outsource projects. Yaware.TimeTracker pointed out the moments that affected the company's security and efficiency
An important point is the moment of correct positioning and communication. We need to explain to people why we install the program, how to work with the system, what are the rules and regulations.
We need a time tracker that requires the least effort to set up and administer. That's why Yaware is a balance between price and our goal.
We use Yaware.TimeTracker to calculate salaries for employees based on the amount of time they have worked. We take into account only productive and neutral time according to Yaware. Thanks to the service, there is transparency in the work: each employee knows how much they worked and how much they earned.
We had to increase our staff by 20 times for some time due to freelancers with whom we agreed to pay per hour of productive working time. Monitoring was carried out using Yaware.TimeTracker. As a result, we met the deadlines, managed to grind out a huge piece of work, and most importantly - we know for sure that we paid for the time during which freelancers were engaged in work.
Yaware.TimeTracker is a useful tool at a reasonable price and a great investment to save time and increase productivity. For the period during which a person will consciously devote themselves to their work, they can earn much more money. Therefore, Yaware.TimeTracker serves as an additional tool that consciously directs thoughts to complete tasks. With this service, I see that efficiency increases!
We have implemented Yaware.TimeTracker to monitor staff working hours and improve the safety of departments. The results were pleasantly surprising - our employees turned out to be workaholics. However, when a weak link appears in the team - Yaware.TimeTracker helps to quickly identify it.
I liked the Yaware.TimeTracker service, which disciplines the team well. In addition, it is interesting to see the results of employees' efforts and the productivity of their working days!
Moreover, Yaware offers 14 days of free use of the program so that you can experience its functionality to the fullest!