When CRM can be customized for your business, but employee efficiency remains unclear
The integration of Yaware with SugarCRM complements a flexible, customized CRM with data on actual working time, workload, and real employee productivity.
SugarCRM allows you to build sales processes tailored to your business.
Yaware shows how these processes are actually executed by people on a daily basis.
Who benefits from this integration
- Companies with non-standard or complex sales processes
- Businesses using CRM customization
- Teams with multiple roles and workflows
- Managers who need control and visibility over efficiency
Typical management challenges
In SugarCRM, you can:
- Flexibly configure sales funnels
- Automate sales logic
- Adapt the system to your business
- Create custom reports
Yet even with this flexibility, it is difficult for managers to understand:
- How much actual time is spent on sales
- Whether workload matches process complexity
- Where working time is lost between stages
- How efficiently team resources are used
Without time tracking, a customized CRM does not provide a complete management picture.
What the Yaware + SugarCRM integration provides
Actual working time tracking
- Real working hours for each employee
- Activity throughout the workday
- Monitoring adherence to work agreements
Transparent role-based productivity
- Comparing managers and teams by time contribution
- Identifying inefficient workflows
- Data for process optimization
Better management of complex sales
- Understanding where processes are overloaded
- Detecting “bottlenecks” caused by human factors
- Increasing predictability of results
Less manual oversight
- No need to constantly check employees
- Data is collected automatically
- Managers see the real picture of work
How the integration works in practice
- Team works in SugarCRM according to their own workflows
- Yaware automatically tracks working hours and activity
- Manager receives:
- Actual employee workload
- Productivity over periods
- Optimization points
Management decisions are made based on real data.
Business results
- Optimized personnel costs
- Increased productivity without expanding staff
- Better management of complex sales
- Transparent team operations
- Reduced operational risks
Why Yaware complements SugarCRM well
- Works independently of CRM customizations
- Requires no changes to existing processes
- Suitable for office and remote teams
- Provides management data not available in CRM
See how it works in your business
You can request a Yaware demo and see how time tracking and productivity monitoring complements SugarCRM using your own team and processes.
