See the real work of your sales team alongside the pipeline — without micromanagement
The integration of Yaware TimeTracker with Zendesk Sell combines CRM data on leads, deals, and activities with objective metrics of working time and team productivity.
You get a clear answer to the key managerial question: what is the team’s actual contribution to sales results.
Who this integration is for
- Business owners and CEOs
- Chief Operating Officers (COO)
- Heads of sales and customer success departments
- Teams working in sales + support (Zendesk)
- Remote and hybrid sales teams
Problems solved by Zendesk Sell + Yaware
Zendesk Sell shows:
- Deal stages and sales forecasts
- Manager activities (calls, emails, tasks)
- Customer interaction history
But without time tracking, it’s hard to see:
- Who is really working full-time vs. just “logging activity”
- How much time the team actually spends on sales
- Where time is lost between leads, calls, and follow-ups
- Whether team expansion is justified or productivity can be increased with current staff
Yaware adds transparency to work over time — something CRM alone cannot provide.
Benefits of Yaware + Zendesk Sell integration
Actual working time tracking
- Real working hours per employee
- Active / inactive time throughout the day
- Monitoring adherence to work schedules
Productivity, not just CRM activities
- Objective comparison of managers
- Identification of downtime and inefficient patterns
- Data for fair KPIs and motivation
Better sales plan execution control
- Understanding if enough effort is put into key deals
- Detecting “stuck” deals due to lack of focus
- Transparent priority management
Less manual oversight
- No need to constantly check managers manually
- Data is collected automatically
- Managers see the team’s overall picture in minutes
How it works in practice
- Managers work with deals and communications in Zendesk Sell
- Yaware automatically records working hours and activity levels
- Managers see:
- Actual workload of team members
- Productivity by day and week
- Time loss points and optimization potential
Decisions about team, KPIs, and processes are based on facts.
Business results teams usually achieve
- Increased sales team productivity without adding staff
- Control of personnel costs and transparent management decisions
- Fewer lost leads due to disorganization or downtime
- Clear assessment of remote managers’ efficiency
- More results without micromanagement
Why Yaware complements Zendesk Sell
- Works in the background and doesn’t interfere with team workflow
- Suitable for sales, customer success, and service teams
- Provides managers with data about team performance that CRM doesn’t capture
- Helps manage efficiency without “manual oversight”
When the integration is especially useful
- Sales teams of 5+ people
- Hybrid or remote work
- High competition requiring fast lead response
- Need to boost productivity without hiring
- Inconsistent sales plan execution
Request a demo of Yaware integration with Zendesk Sell
See on your own example how time and productivity tracking complements Zendesk Sell and provides managers with a transparent view of team performance.
