When processes are automated, but people’s efficiency is in question
The integration of Yaware with Creatio complements CRM and BPM processes with data on actual working hours, employee engagement, and productivity. Creatio perfectly defines how processes should work. Yaware shows how they work in reality.
Which businesses benefit from this integration
- Medium and large companies
- Businesses with formalized sales and service processes
- Organizations using a BPM approach
- Managers who value control without micromanagement
A typical management situation
In Creatio, the following are configured:
- Business processes and regulations
- Roles and responsibilities
- Sales and service stages
- Process analytics
But even in mature companies, questions arise:
- Does actual employee work match the designed processes?
- Where does the process “break” due to human factors?
- Why does automation exist, but productivity does not increase?
- Is the working time of expensive specialists used efficiently?
Without data on real employee work, processes remain theoretical.
What the Yaware + Creatio integration provides
Process execution transparency
- Actual working time throughout the day
- Level of employee engagement
- Detection of deviations from planned workflows
Role efficiency control
- Understanding real workload by roles and departments
- Identification of overloaded or underutilized teams
- Objective data for optimizing organizational structure
Less process “formalism”
- Verification of whether processes actually work
- Identification of unnecessary steps and manual actions
- Data for improving BPM models
Management without micromanagement
- No need to constantly check employees
- Data is collected automatically
- Managers see the real picture in dynamics
How the integration works in practice
- Teams work in Creatio according to configured processes
- Yaware automatically tracks working hours and activity
Managers and leaders gain:
- Actual team workload
- Level of productivity
- Deviations from the expected work model
Decisions regarding processes and resources are made based on data.
Business results for the company
- Increased efficiency without adding staff
- Real BPM improvement, not just “cosmetic” optimization
- Control over personnel costs
- Better scalability management
- Reduced operational risks
Why Yaware logically complements Creatio
- Does not interfere with BPM logic
- Works independently of process configurations
- Suitable for office and remote teams
- Provides data about people — something BPM systems lack
When the integration provides maximum effect
- Complex or long sales processes
- Multiple teams or departments
- High cost of employee working hours
- Need for real, not declarative, efficiency
Manage not only processes but the actual work of people
- Yaware + Creatio is a combination for companies that want automation to deliver measurable results
