Turn ServiceNow service processes into predictable efficiency and profitability
The business challenge
ServiceNow is excellent at managing incidents, requests, and SLAs.
But for business owners and COOs, it’s often unclear where service teams’ time actually goes.
As a result:
- SLAs are met, but service costs keep growing
- It’s hard to assess the real efficiency of processes
- Team overload is detected too late
The solution
Integration of Yaware TimeTracker with ServiceNow automatically shows actual working time spent on incidents, requests, and service processes.
No manual tracking, no micromanagement, and no changes to teams’ daily workflows.
Why this is valuable for business
100% budgeting accuracy
You know the real cost of every request and process in ServiceNow, not just SLA targets or planned benchmarks.
No more manual reports
Service teams don’t waste time filling out timesheets.
Yaware tracks working time automatically, so specialists stay focused on service, not reporting.
Transparency for clients and contracts
You can generate a detailed report showing:
- Who worked
- On which incident or service request
- How much actual time was spent
This is critical for enterprise clients, SLAs, and internal service agreements.
Burnout prevention
You see the real workload of engineers and support agents, not just the number of tickets in the queue.
This allows you to rebalance resources in time and maintain service quality.
How it works — clear for management
Connect the integration
Yaware connects to your ServiceNow environment.
Teams work as usual
They handle incidents, fulfill requests, and meet SLAs.
You get ready-to-use analytics
Time, workload, overruns, and service efficiency — in a clear, management-ready format.
Business scenario (Use Case)
A manager opens a report in ServiceNow and sees that a specific type of incident requires 30% more time than defined in the service delivery model.
With Yaware data, they:
- Quickly identify the bottleneck
- Optimize the process or resource allocation
- Prevent service costs from increasing
Decisions are made in time — before the service starts operating at a loss.
Start managing service based on real data
- Control actual time spent in ServiceNow
- Increase efficiency and margins of service processes
- Protect teams from burnout without micromanagement
Start a free trial of the Yaware + ServiceNow integration
or get a consultation to assess the real impact of your service on the business this month.
