Privacy Policy

This Privacy Policy is effective and last updated as of  06.06.2025.

To see the prior version, click here.

LLC “YAVARE” (hereinafter referred to as “We” or “Yaware”) is committed to maintaining the confidentiality and privacy of Personal Data and other information that may be obtained from users of our Yaware.TimeTracker Service.

In this regard, We offer You, as a user of the Yaware.TimeTracker Service, to familiarize yourself with this Privacy Policy (hereinafter referred to as the “Policy” or “Privacy Policy”), as your full and unconditional agreement with its terms is a mandatory requirement for your further use of the Yaware.TimeTracker Service.

The Yaware.TimeTracker Service (hereinafter referred to as the “Service” or “Yaware.TimeTracker Service”) includes the Website (available at yaware.com.ua, yaware.com), the Yaware.TimeTracker Software installed on your or your controlled equipment, as well as a set of services that We provide to you through the Website and this Software.

The content of this Website is the property of LLC “YAVARE”. No part of this content may be unlawfully copied or reproduced without the prior written permission of LLC “YAVARE”.

1. GENERAL PROVISIONS

1.1. This Privacy Policy informs you about how Yaware collects, stores, processes, uses, and protects Personal Data and other information obtained from users of the Yaware.TimeTracker Service.

1.2. This Privacy Policy is an integral part of the User Agreement, the terms of which you must also read and accept before continuing to use the Service.

1.3. By using the Yaware.TimeTracker Service, you agree to the terms of this Policy and grant Yaware the right to collect, store, process, and use your Personal Data and other information obtained during your use of the Yaware.TimeTracker Service in accordance with this Policy.

1.4. To gain full access to the personalized features of the Service, you must register within the Service by creating an “Account” and providing us with complete and accurate information about yourself.

1.5. The use of the core functionalities of the Service, namely the tracking and analysis of users' working time, is performed through Software installed on endpoint devices owned or controlled by you (the “Workplace”). The operation of such Software is inextricably linked to your Account and the Yaware.TimeTracker Service. You cannot use the Software without also using the Service.

1.6. During use or non-use of the Workplace, the Software will generate textual, graphical, audio, video, or mixed informational materials (“Informational Data”), which are then transmitted to the Yaware.TimeTracker hardware-software complexes for processing, storage, and playback within the Service.

1.7. If the features of the Yaware.TimeTracker Service allow you to register a new user under your Account, you confirm that, at the time of such registration, the new user has given their consent to be registered and has read and fully accepted the terms of this Privacy Policy, the User Agreement, and any other agreements or policies required by the Service as a condition for its use. Otherwise, you bear full and sole responsibility for all actions and inactions of such new user while using the Yaware.TimeTracker Service, as well as all resulting consequences.

1.8. We recommend that you provide prior written notice to any individual who will use a Workplace with the installed Software and interact with your Account, informing them that the Software is installed on the Workplace. Such notice should be given before the individual starts using the Workplace and should include a list of the main functionalities performed by the Software, as well as the purposes for which you are using the Yaware.TimeTracker Service.

1.9. This Policy does not govern the collection, storage, processing, use, or disclosure of Personal Data and Informational Data by third-party companies and organizations not owned or controlled by Yaware, as well as individuals who are not Yaware employees, even if you accessed their websites, products, or services through the Service.

1.10. This Policy informs you that we have the mutual right to use company logos in electronic or printed form, unless otherwise specified in a contract between us. Mutual use of logos enables users, partners, and suppliers to learn about our business relationship, emphasizing our commitment to improving business efficiency and embracing modern technologies.

2. INFORMATION WE COLLECT, STORE AND PROCESS. DATA SOURCES

2.1. The information we collect, store, and process includes contact details entered during the creation of an Account (first name, last name, email address, phone number), payment details used to pay for the Service, messages exchanged with us or other users of the Service, and other information outlined in this Policy.

2.2. We receive Personal and Informational Data from you via our Service and email. However, in some cases, we may also receive this information from other persons. We collect only the data necessary to fulfill the purposes of our contractual relationships with you. We do not collect information prohibited by applicable law. Likewise, we do not collect information using methods that are forbidden by such law.

2.3. The Yaware.TimeTracker service is directly related to the receipt of Informational Data, its subsequent storage, processing, and display within the Account in which it was created.

2.4.1. Yaware collects data to operate effectively and provide you with the best experience in using Yaware.TimeTracker software. You provide some of this data directly (e.g., when creating a Yaware Account, administering your Account, or contacting us for support). We receive some data by recording how you interact with our Software Product (e.g., using technologies like cookies and receiving error reports or usage data from software running on your device). We also receive data from third parties (including but not limited to Google Analytics and other services that monitor user actions, such as Inspectlet and HotJar). We also receive encrypted time (statistics) data about how long users with Yaware.TimeTracker Agent installed on their devices spend at their Workplaces using the Software Product.

2.4.2. We categorize the collected data into three categories:

• Administrator Data – Information provided to Yaware during registration, purchase, or administration of the Service. We do not store your payment data (such as credit card number, expiration date, or CVC code). All payments are processed through payment gateways PayPal and PayPro Global.
• Support Data – Information (including log files, correspondence, call recordings) that we collect when you contact Yaware’s support service.
• User Data – Information collected by the Yaware.TimeTracker Agent software and processed on Yaware’s server. This data is used solely to provide online services to the client, including purposes consistent with delivering these services.

2.4.3. Yaware uses the collected data for: managing our business and providing you with the products we offer (including using data to improve our products and personalize your experience). One of the core features of Yaware.TimeTracker is analyzing user activity at Workplaces where the Yaware.TimeTracker Agent is installed. Thus, we collect data about the time spent using the Software Product at such Workplaces to provide you with a comprehensive analysis, reports, and visualizations of such activity. We may also use this data to communicate with you (e.g., to notify you about your Account, security updates, and product-related information).

2.4.4. Information we store during your registration on the Yaware website includes:

• Email address
• Full name
• Phone number
• Company
• Time zone
• IP address
• Country
• City
• Referral links

2.5. Yaware Data Sources
Yaware.TimeTracker requires the installation of local software (hereinafter – “Yaware.TimeTracker Agent”) on your Workplace (computer). The Yaware.TimeTracker Agent collects data in accordance with your Account settings, which may be configured by the account owner. By default, the Yaware.TimeTracker Agent collects the following data:

• Applications used on your computer (path to the application, application name, usage time);
• Visited websites (URL and website title);
• Username and login;
• Computer MAC address.

2.5.1. Additionally, based on the account owner’s decision or with the user’s separate consent, Yaware.TimeTracker Agent may collect geolocation data. This may include:

• GPS coordinates (if the device supports this feature),
• IP-based data (approximate location of the network connection),
• Wi-Fi network data (SSID/BSSID of nearby access points),
• Other methods of determining location (depending on the operating system settings).

Geolocation data is collected and processed exclusively with user consent or at the request of the account owner for the following purposes:

• Monitoring employees working in remote/mobile conditions (e.g., for field tasks),
• Providing reports on the user’s presence in specific locations during working hours,
• Improving the accuracy of productivity analysis in relevant scenarios.

In case of geolocation data collection, we guarantee:

• Exclusively anonymous or aggregated processing (where applicable),
• The ability to disable geolocation data collection via the Yaware.TimeTracker Agent settings,
• Limited data retention period as outlined in subsection 6.1 of this Policy,
• Access to geolocation data only by Yaware employees and contractors who have a direct need to perform job duties related to location analysis functionality.

2.5.2. Additionally, the account owner (manager) may enable functionality to capture screenshots and webcam images. Statistics collection is based on user activity (namely: keystroke activity, mouse movement, system notifications) and predefined parameters. The user may also leave comments about their activity, which are also sent to Yaware's server for reporting purposes.

3. PURPOSE OF DATA COLLECTION AND USE

3.1. When registering for the Service, we ask you to complete a registration form and provide certain Personal Data. We use this information to maintain further communication with you.

3.2. The purpose of collecting Personal and Informational Data is to provide you with the products and services you have requested through the Service. We will not use Personal or Informational Data for purposes unrelated to our Service.

3.3. If you purchase a paid service from us, we ask you to complete an order form by providing your contact and financial Personal Data. Contact data includes your first name, last name, and email address. Financial data includes information used to process electronic payments (e.g., credit card number and expiration date). Financial data is transmitted in encrypted form. We use this data to invoice you and fulfill your orders. If we encounter issues in processing your order, we will use this information to contact you.

3.4. We will send you information about products, services, special offers, and promotions provided by the Service. If you do not wish to receive such information from us, please let us know using the Service features or by contacting us via email.

3.5. You may delete your Personal and Informational Data either independently (via the Service's features) or by contacting us. In some cases, we may not be able to do so, but we will inform you accordingly. After such data is deleted from the Service, some services may no longer be available to you, and you may lose access to certain Service features.

3.6. Use of Informational and Personal Data in Depersonalized Form for Scientific Research

3.6.1. By using the Service, you acknowledge and agree to the use of your Informational and Personal Data in a depersonalized form. This depersonalization includes, but is not limited to, data aggregation and anonymization and the sharing of such data with scientific and educational institutions (including their staff, students, etc.). The primary purpose of processing this data is for scientific research covering a wide range of activities (including, but not limited to, the preparation of PhD theses, master’s theses, and other scientific works).

3.6.2. Your Informational and Personal Data will be subject to strict depersonalization processes, ensuring that any data used for scientific research is stripped of individual identifiers, making it generalized and anonymous. This process is designed to protect your privacy while contributing to scientific knowledge.

3.6.3. Depersonalized data may be used for various academic, scientific, and research purposes. This may include, but is not limited to, industry research, statistical analysis, and technological advancements. It is important to note that these purposes aim to advance knowledge and innovation for the benefit of society.

3.6.4. While your consent is crucial for the use of depersonalized data, you retain the right to object to such processing by sending a request to dpo@yaware.com.

4. DATA DISCLOSURE

4.1. We do not disclose your Personal or Informational Data to third parties without your consent, except in the following cases:

• When we have obtained your consent for the relevant actions involving your data, if such actions and their conditions are not governed by this Policy.
• When the disclosure of such data is necessary to fulfill your order or request.
• When required to comply with applicable laws, respond to requests and demands from courts, law enforcement, or other governmental authorities.
• When, in our opinion, you are violating the terms of this Policy, the User Agreement, or other agreements between you and Yaware.

4.2. In the event of a merger, acquisition, or sale of Yaware’s assets to another company, your Personal and Informational Data may be among the assets transferred to the new entity. If this occurs, we will notify you by email or post a notice on the Website at least 30 calendar days prior to the effective date of such changes.

5. DATA ACCESS

5.1. You may contact us at any time to request a copy of all your Personal Data stored in the Yaware.TimeTracker systems. We will make every effort to respond to such a request within 30 calendar days.

5.2. If your Personal Data has changed, or if you no longer wish to use the Yaware.TimeTracker Service and want to delete all your Personal and Informational Data from the Service, you may modify, update, deactivate, or delete such data using the features of the Service in your Account or by sending us a request via email.

5.3. If your Personal Data stored and processed by the Service has changed, you must update the corresponding information within the Service, as our use of outdated information may reduce the quality of the Service provided to you or result in your inability to use the Service.

6. DATA STORAGE AND SECURITY

6.1. We will retain your Personal and Informational Data for as long as your Account remains active, or as long as necessary to provide you with Services, resolve disputes, and fulfill mutual agreements between you and Yaware.

6.2. The Informational Data that Yaware processes on your behalf is stored on Amazon Web Services (AWS) servers in accordance with the AWS Customer Agreement. The Informational Data may be transferred to, stored, and processed in the EU, the USA, or any other country where AWS maintains servers.

6.3. Yaware takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Data. These measures include internal reviews of our data collection, storage, and processing practices, as well as technical, organizational, and physical security measures to safeguard against unauthorized access to systems where Personal Data is stored.

6.4. Yaware limits access to Personal Data to employees, contractors, and agents who need such information to operate, develop, or improve the Service. These individuals are bound by confidentiality obligations and may be subject to employment, civil, administrative, or criminal liability under the laws of Ukraine if they fail to meet these obligations.

6.5. Yaware uses 128-bit SSL encryption and performs daily backups.

6.6. Yaware never discloses your Personal Data to third parties without your prior written consent, unless required by law, agreed upon between you and Yaware, or necessary to provide the Services.

6.7. Yaware does not transfer, sell, or rent any Personal Data provided by users, clients, or visitors of the Yaware website to third parties. Yaware guarantees the confidentiality of your Personal Data.

6.8. However, you should understand that no method of data transmission over the Internet or electronic storage is 100% secure. Therefore, despite all our efforts, we cannot guarantee absolute protection of the information received by the Service from you. Furthermore, if you lose or fail to ensure the security and confidentiality of your login credentials for accessing the Service (login and password), unauthorized third parties may gain access to your Account, including your stored Personal and Informational Data.

7. ANONYMIZED DATA. COOKIES

7.1. The Yaware website uses cookies and other technologies that help us monitor user activity on the Service. A cookie is a piece of data automatically generated by the Service and stored on the user's computer as one or more files. Cookies are unique but do not contain your Personal Data or Informational Data. You can block cookies from being downloaded to your computer at any time; however, some functions of the Service may become unavailable to you. Yaware does not have access to and cannot control third-party cookies.

7.2. When using the Service, we receive and store data that does not identify a specific individual and is not personal data. This includes, for example: the user's IP address, operating system version, presence or absence of installed software, the version of such software, and so on. We use this information to monitor and analyze trends, administer the Service, track user movements on the Site, and collect demographic and geographic information about our users as a whole. We do not link this data to Personal Data.

8. RIGHTS UNDER THE GDPR

8.1. Data subjects have the following rights under the GDPR:

• to know what Personal Data is collected by Yaware;
• to know why this information is being collected;
• to consent or not consent to data collection during the first interaction with the Yaware website;
• to access, modify, or delete their Personal Data;
• to know how Yaware protects Personal Data;
• to object to the collection of specific Personal Data;
• to know how to access, modify, delete, or object to the collection of Personal Data.

8.2. Therefore, each client has the following rights under the GDPR: to be informed, to request access, to correct, amend, delete (erase), transfer data to another service provider (where technically feasible), to restrict data processing, or to object to certain uses of their Personal Data.

8.3. Yaware does not use Personal Data for automated decision-making.

8.4. Clients may submit a request regarding their Personal Data by emailing: dpo@yaware.com. If you send us a request concerning your Personal Data, Yaware must verify your identity before responding. To do this, Yaware may ask you to provide documentation confirming (identifying) your identity.

9. FINAL PROVISIONS

9.1. Yaware may make changes to this Privacy Policy due to the expansion or modification of the Yaware.TimeTracker Service features or for any other reason at its sole discretion. Yaware will inform you about such changes by sending a notification to your email address, by displaying a notice within the Service, or by publishing the updated version of the Privacy Policy on the Website: https://yaware.com.ua/uk/terms-of-service/polituka/.

9.2. All changes made to this Policy will be available in the form of a new version of the Privacy Policy at: timetracker.yaware.com.ua. The new version of the Privacy Policy becomes effective from the date it is published on the Website. In any case, by using the Service, you confirm your agreement with the version of the Privacy Policy that is in effect at the time you use the Service.

9.3. If you do not fully understand the terms of this Privacy Policy, you may contact us for clarification before using the Service. By creating an Account and/or using the Service and/or accepting the terms of this Policy in any other way, you confirm that you understand all provisions of this Privacy Policy and have received all necessary clarifications from us.

9.4. In case of any discrepancies between the different language versions of this Privacy Policy, the Ukrainian version shall prevail.

9.5. The Privacy Policy and the relationship between you and Yaware in connection with the use of the Service are governed by the laws of Ukraine.

9.6. For any questions regarding privacy, personal data, or this Privacy Policy, you may contact Yaware by sending an email to: dpo@yaware.com. All inquiries will be processed as promptly as possible in the order they are received, between 09:00 and 18:00 on business days in accordance with Ukrainian law.